At HSRP Booking Assistance, we aim to provide transparent and fair policies regarding cancellations and refunds. This policy explains how refund requests are handled when you use our website and booking assistance services.
We provide third-party assistance services to help users submit requests for High Security Registration Plate (HSRP) bookings. We are not a government authority, transport department, or official HSRP vendor. Our role is limited to assisting users with the booking process.
Once a booking request has been successfully submitted and processing has started, cancellation may not be possible. Users are strongly advised to carefully review all information before confirming their request.
If your request has not yet been processed, you may contact our support team to check if cancellation is still possible.
A refund may be considered under the following circumstances:
Refunds may not be applicable in the following situations:
If a refund request is approved, the refund will typically be initiated within 7–10 working days. The time taken for the refund to reflect in your account may vary depending on your bank, payment provider, or card issuer.
The approval, manufacturing, and installation of High Security Registration Plates are handled exclusively by government authorised vendors and transport authorities. Processing timelines and final outcomes are determined by these entities and are outside our direct control.
If you believe you are eligible for a refund, you may contact our support team with the following details:
Please submit your request through our Contact Page or email our support team. Our team will review the request and respond as soon as possible.
By using our website and services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.